Strategic operations support for your business—or for you.
Whether you need help building systems for a growing company or just getting your own backend under control, I help people stop firefighting and start focusing on what actually matters.
Benefits of Hiring a Fractional COO
Growing companies need operational expertise, but hiring a full-time executive isn't always the right move. Hiring an operations specialist gives your small business strategic operations leadership tailored to your actual needs - flexible, focused, and without long-term overhead.
You get:
Senior-level expertise on your terms - Strategic guidance and hands-on execution without committing to a full-time salary and benefits
Immediate impact - Jump straight into solving problems with someone who's done this before
Objective perspective - Fresh eyes on your systems and workflows, free from internal politics
Scalable support - Adjust the level of involvement as your business evolves
Ideal for companies ready to build real operational infrastructure but want the flexibility to grow strategically.
“Every prologue sets the scene for what's ahead. It's the foundation everything else is built on.”
— Callie McCarthy, FOUNDER
Project Based Consulting
What It Is
Sometimes you don't need a long-term partner- sometimes you just need someone to come in, fix the thing, and get out of your way. I offer project-based engagements with clear scope, deliverables, and timeline.
This works well when you have a defined need: implement a CRM, create SOPs, build a website, design a client onboarding system, or conduct an operational audit.
Types of Projects
Digital Infrastructure:
Website design and development
Platform setup and implementation
Digital systems integration
Operational Systems:
CRM implementation and training
Workflow design and process mapping
SOP creation and documentation
Infrastructure Building:
Employee handbooks and policy development
Client onboarding/offboarding systems
Operational audits and recommendations
Program Development:
Training program design
Team onboarding systems
Volunteer or program coordination frameworks
How Pricing Works
Projects are quoted based on scope and deliverables. After our initial conversation, I'll send you a detailed proposal with clear pricing, timeline, and what's included. No surprises.
The Process
DISCOVERY
We start with conversations - understanding your business, your challenges, and where you want to go. This might include interviews with your team, reviewing workflows, and analyzing your current operations.
STRATEGY DEVELOPMENT
Based on what we learn, I'll develop clear recommendations with options. You choose the path that fits your goals, timeline, and budget.
IMPLEMENTATION & SUPPORT
I work alongside you to execute the plan - whether that's a focused project or ongoing partnership. You get hands-on support, not just a binder of recommendations.
Ongoing Support
What It Is
I step in as your part-time Chief Operating Officer on a monthly retainer basis. Think of me as your strategic operations partner—someone who understands your business, knows where you're headed, and builds the systems to get you there.
We work together continuously to optimize workflows, implement tools, coordinate projects, and make operational decisions that support sustainable growth. You get COO-level expertise without the full-time commitment or six-figure salary.
What’s Included
Strategic Operations Leadership:
Ongoing counsel on operational decisions, resource allocation, and structural planning that supports your growth.
Systems & Process Design:
Building and refining workflows, SOPs, and operational frameworks that bring clarity and consistency to your business.
Tool Implementation & Optimization:
Setting up and managing CRMs, project management systems, and operational tools that fit how you actually work.
Project & Vendor Coordination:
Managing cross-functional initiatives, external partnerships, and ensuring projects move forward smoothly.
Documentation & Training:
Creating clear operational documentation so your team stops reinventing the wheel every time something comes up.
Monthly Strategic Sessions:
Regular check-ins to assess what's working, what's not, and where we need to focus next.
Who It's For
This is for businesses that need ongoing strategic operations support:
You're growing but your backend can't keep up
You have operational challenges that aren't one-and-done fixes
You need someone who knows your business and can think strategically about what's next
You want consistent operations leadership but don't need (or want) a full-time executive
Pricing is based on a monthly retainer that reflects the scope of work and hours needed. Every business is different, so we'll discuss your specific needs and create a custom engagement that fits your budget and goals. Typical retainer engagements start around 10-15 hours per month.
How Pricing Works
The Process
DISCOVERY
We start with conversations - understanding your business, your challenges, and where you want to go. This might include interviews with your team, reviewing workflows, and analyzing your current operations.
STRATEGY DEVELOPMENT
Based on what we learn, I'll develop clear recommendations with options. You choose the path that fits your goals, timeline, and budget.
IMPLEMENTATION & SUPPORT
I work alongside you to execute the plan - whether that's a focused project or ongoing partnership. You get hands-on support, not just a binder of recommendations.
Personal Operations Support
Life doesn’t come with an ops team - that’s where I come in.
What It Is
Sometimes your personal backend is the thing holding you back—overflowing inboxes, calendars that don't sync, files scattered across three platforms, deadlines sneaking up on you.
I help busy professionals get their personal systems under control so they can stop firefighting and start focusing on the work that actually matters.
Who It's For
This is for individuals who are good at what they do but drowning in the details:
Your inbox is a graveyard and you're afraid to look
Your calendar is a mess and things keep slipping through the cracks
Your files live in six different places and you can never find what you need
You know you need systems but you don't have time to build them yourself
What’s Included
Email Cleanup & Organization: Full inbox audit, folder structure that actually makes sense, filters and rules so things sort themselves, unsubscribe from the noise.
Calendar Systems: Sync personal and business calendars, set up scheduling tools, build in buffer time and reminders so you stop double-booking yourself. Includes family calendar coordination if your household runs on multiple schedules.
File Organization: Create a clear folder structure, rename and sort documents, build a system you can actually maintain.
Compliance & Renewal Tracking: Licenses, certifications, tax deadlines—tracked in one place with reminders so nothing sneaks up on you.
Templates & Stock Responses: Pre-written replies for common requests so you're not rewriting the same email fifteen times a week.
Travel Planning: Research, book, and build detailed itineraries for personal or business travel so you can just show up.
Subscription Audit: Review what you're paying for, cancel what you're not using, consolidate where it makes sense.
Vendor Coordination: Finding contractors, scheduling repairs, getting quotes—I handle the back-and-forth so you don't have to.
Password & Account Management Setup: Get you set up on a password manager and organized so you stop resetting the same password every month.
Research Projects: Comparing services, vetting vendors, finding a new accountant—whatever you've been putting off because it takes time you don't have.
I bill hourly at $75/hour. We start with a free discovery call/meeting to look at what you're working with, then I give you a realistic time estimate before we begin. I check in regularly so there are no surprises.
How Pricing Works
Ready to build operations that work?
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